Last Updated: 17.03.2025
1. Introduction
At Capitalised on Pain, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or interact with us.
By accessing our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of personal data:
2.1 Information You Provide to Us
• Account & Contact Information – Name, email address, phone number, and any details you provide when signing up for an account, course, or newsletter.
• Payment Details – We process payments via Stripe and PayPal, but we do not store credit/debit card details. Payment providers handle transactions securely.
• Health & Fitness Information – If you participate in coaching, training, or nutrition programmes, you may provide basic health details (e.g., fitness goals, dietary preferences, medical disclosures).
• Communication Data – Messages sent via email, WhatsApp, or our website forms.
2.2 Information Collected Automatically
When you visit our website, we may collect:
• Device & Usage Data – IP address, browser type, device information, and interactions with our site.
• Cookies & Tracking Technologies – Used to improve website functionality, track analytics, and enhance user experience (see our Cookie Policy for more details).
3. How We Use Your Information
We use personal data for the following purposes:
✅ Providing Services – Processing bookings, subscriptions, and managing online courses.
✅ Customer Support – Responding to queries via email, WhatsApp, or our website.
✅ Personalising User Experience – Tailoring fitness recommendations and nutrition advice based on your preferences.
✅ Marketing & Updates – Sending promotions, updates, and offers (only if you opt-in).
✅ Legal & Security Compliance – Preventing fraud, ensuring data security, and complying with legal obligations.
4. Sharing Your Information
We do not sell or rent personal data. However, we may share your data in the following cases:
• With Payment Providers (Stripe, PayPal): To process secure transactions.
• With Service Providers (e.g., email or hosting services): For website functionality and email communications.
• If Legally Required: We may disclose information to authorities if required by law or for legal claims.
5. How We Protect Your Data
We implement strict security measures to safeguard your personal information, including:
🔒 Encryption & Secure Storage – Protecting data from unauthorised access.
🔒 Limited Access – Only authorised personnel can access personal information
🔒 Regular Security Audits – Ensuring our data handling practices meet legal standards.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
✅ Access: Request a copy of the data we hold about you.
✅ Correction: Update or correct inaccurate information.
✅ Deletion: Ask us to delete your data (where legally allowed).
✅ Objection: Opt out of marketing communications at any time.
✅ Data Portability: Request a transfer of your data to another provider.
To exercise these rights, please contact us at angel@capitalisedonpain.com.
7. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal requirements. Payment records are kept for tax purposes as required by UK law.
8. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience. You can manage or disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
10. Updates to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
For any privacy-related queries, please reach out to:
📧 Email: angel@capitalisedonpain.com
🌐 Website: capitalisedonpain.com